Returning items
We thoroughly check all items before despatch and endeavour to ensure that your order is perfect before it reaches you.
In the unlikely event that something has gone wrong, or you’ve changed your mind we’re here to help.
If you have an issue with your order call us on 01384 253073 or email sales@darkrockbrewing.co.uk
Damaged Goods
In the event of an item being damaged in transit, you must notify us within 24 hours of receiving the goods, giving precise details of the damage. Failure to do so may mean your claim is not upheld as we only have 24 hours after delivery to claim from the carrier.
Missing Items
If you find any of the items in your order missing, please contact us within 24 hours so that we can correct our mistake.
Returning Unwanted Items
If you decide that you placed your order in error, wish to cancel your order, or have changed your mind you must notify us within 7 days of receiving the goods.
Any items ordered may be returned to us at your expense within 10 days from the date that you contacted us.
Please note: We are only able to refund the cost of the goods and any postage you initially paid. If you return only part of the order, we will only refund the cost of the goods.
We recommend that you use a tracked secure service for any returns as we cannot accept liability for loss or damage during any return transit.
Custom-Made/Personalised Items
We are unable to offer refunds on any item that has been made to order or personalised unless it is faulty.
This is in accordance with UK law and your statutory rights are not affected.
